Protection of personal information policy
Browsing on JuridiQC? This policy concerns you. In it, we explain what personal information we collect and why we collect it. We know that you rely on our transparency, and we make sure that the confidentiality of your personal information is protected.
We collect personal information in the following situations
We collect the personal information necessary to create your account: your email address and your password.
We collect the information that you enter in our online questionnaires, for example:
- Your name and address,
- Your date and place of birth,
- Your annual income,
- Information on your property and your home.
We ask you questions to direct you towards information that may be relevant to your situation. For example, if you want to know who can stay in the family home after a divorce or a separation, we ask you whether you are an owner or a tenant.
If you are logged in to your account, your answers will be associated with your username. If not, your answers will not make it possible to identify you and therefore they will not be treated as personal information.
We collect the keywords you search, as well as the pages you view and the time you spend on them. We also collect any other information related to your use of the site.
We also collect technical information, for example:
- Your IP address,
- Your region,
- Your web browser and the language used,
- Your operating system,
- The site from which you accessed JuridiQC.
We use cookies to collect this technical information.
Last, we collect your answers when you complete a survey on our site.
Learn more about cookies
A cookie is a small text file that our server places on your computer when you visit our site to make browsing easier.
We are the only ones that can read it. It does not give us access to your hard drive.
There are two kinds of cookies:
- Session cookies are used only during your online session and are deleted as soon as you close your browser. They make browsing faster by saving your answers to the questions we ask so that we can provide you with information tailored to your situation. That means you do not have to answer the same questions several times during the same session.
- Persistent cookies are stored on your computer for up to a year. Their sole purpose is to save your choices when you accept the terms of use so that you do not have to accept them every time you visit.
You can delete cookies from your computer by erasing your browsing data from your browser. You can also refuse them by adjusting your browser settings. However, if you refuse the cookies, you will not be able to access some of the site’s information pages or tools to help you prepare for your legal steps.
Helpline support is provided directly by the Centre de communications avec la clientèle of the Ministère de la Justice.
We won’t have access to your contact information unless we need to intervene to solve a technical problem.
Please note that no legal opinions or advice will be given.
Why we collect your personal information
We use the information collected solely for the purposes described below. We do not use it for other purposes without your authorization, and we never use it in targeted advertising.
When you answer questions, we use your answers to direct you towards information that is tailored to your situation.
In some cases, we also use your answers to recommend other relevant content.
We use the information that you enter in our online questionnaires solely to support you as you prepare for your legal steps.
The information is used to complete the documents needed for your proceeding and to provide additional information (for example, the courthouse where you should file your documents).
The information we gather from your use of the site and your answers to our surveys help us understand your interests and needs. This allows us to develop and improve our services.
For example, we can send you electronic messages, such as emails, to ask for your opinion. We can also determine the next topics to present by identifying the most-searched topics and the most-viewed content.
We use this information to assess how the site is used and to ensure that it is working properly. It helps us manage the site and correct problems so that we can offer you an efficient and pleasant browsing experience.
We use web analysis tools such as Google Analytics and Tag Manager to analyze how the site is used. Google collects some technical information to produce statistics and reports.
This information is anonymized, which means that it cannot be used to identify you. Google may store this information in the United States or elsewhere, and it may communicate it to third parties to perform the analysis or if required by law. If you wish, you can prevent Google from analyzing this information by installing a module on your browser.
We may use the information collected to protect the security of this information and the site or to comply with a legal obligation, if necessary.
Who has access to your personal information
First, we never sell your personal information to anyone.
Here are the people who may have access to your personal information and in what situations that can happen.
Only our employees who need to know your personal information for the purpose of their work have access to it.
Their access is limited to what is necessary to accomplish their tasks.
We may give some service providers access to your personal information when necessary.
The provider of the software that we use to recommend relevant content to you is one example.
Our providers have access only to the information they need to provide the services requested. They do not have the right to use your personal information for other purposes or to share it with anyone else.
In addition, our providers promise to use security and privacy mechanisms as rigorous as our own.
In some circumstances, the law may allow us or require us to communicate your personal information to others. This could happen if a court orders it during a legal proceeding.
How we store your personal information
Your personal information stays in Quebec. It is protected by Quebec laws, and we must comply with those laws.
We use rigorous security mechanisms to protect your personal information against theft or unauthorized access.
For example, we use encryption technology to encode sensitive information, as well as firewalls and intrusive detection software.
We use your information solely for the purposes described in this policy. We keep your information only for the time necessary to accomplish these purposes.
Once the information is used as planned, it is destroyed, deleted, or anonymized, unless the law requires us to keep it.
You cannot be identified by anonymized information
If your information is anonymized and grouped with information from other users, we no longer consider it personal information.
The risk of re-identification is very low. In these circumstances, we may keep it (for example, to analyze the use of the site).
Your rights
You can delete cookies from your computer by erasing your browsing data from your browser.
You can also refuse them by adjusting your browser settings. However, if you refuse the cookies, you will not be able to access some of the site’s information pages or tools to help you prepare for your legal steps.
You can view the information that we have about you.
If you see any errors, you can ask us to correct them.
To make a request, contact us by email or regular mail at the address at the bottom of this page.
In conclusion
From time to time, we may modify this privacy policy for the following reasons:
- To comply with the law and regulations
- To adapt to new technology
- To address users’ concerns
If we modify this policy, we will ask you to accept it again.
If you refuse the modification, you will no longer have access to some of the site’s information pages or tools to help you prepare for your legal steps.
If you have a question, comment, or complaint about how we deal with your personal information, please contact us.
You can reach us by email: communications@juridiqc.gouv.qc.ca
Or by mail:
